Shipping policy
Shipping Policy
At Pet Vibez, we aim to deliver your order as quickly and efficiently as possible.
Processing Time
- Orders are processed within 1–2 business days after payment is received
- Orders placed after business hours, on weekends, or public holidays will be processed the next business day
Delivery Times
Delivery is handled via our courier partners.
- Major cities: 2–4 business days
- Outlying areas: 3–5 business days
Please note that delivery times may vary depending on your location.
Shipping Rates
- Standard shipping is calculated at checkout based on your location and order size
- We may offer free shipping on orders over a specified amount (where applicable)
Large & Heavy Items
Certain items, such as large bags of dog food, may incur higher shipping costs due to weight. These costs will be calculated at checkout.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery.
Delays
While we aim to meet all delivery timeframes, delays may occur due to factors outside our control, including:
- Courier delays
- Weather conditions
- High order volumes
Incorrect Addresses
Please ensure that your delivery address is correct at checkout.
Pet Vibez will not be responsible for orders delivered to incorrect addresses provided by the customer.
Failed Deliveries
If delivery is unsuccessful due to:
- Customer unavailability
- Incorrect address
Additional shipping charges may apply for re-delivery.
Contact
For any shipping-related queries, please contact us at:
vibezsmithvs@gmail.com